Few things are less appealing than the idea of buying health insurance. What’s available in my area? What do they cover? What is my share? How outrageously high is the deductible?
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Despite the sheer number of options and all the complexity involved, there is one fact that simplifies the whole process – the “best” health insurance company depends on you, your household and what you are looking for. from your insurer.
Here’s a rundown of the best companies by the criteria most households are concerned about.
BCBS is best for reach, network size, and accessibility
The Blue Cross Blue Shield Network is a consortium of 35 companies that cover every zip code in all 50 states, Washington, DC and Puerto Rico. The BCBS network includes 1.7 million doctors and hospitals around the world – more than any other insurer – including 90% of all providers nationwide.
Combined, BCBS companies cover more than 110 million members, or about one-third of the country, including 17 million unionized workers, retirees and their families, and half of all federal employees. With 5.6 million members, the BCBS Federal Employee Program is the largest healthcare plan in the world. In the private sector, 88 of the Fortune 100 companies offer health coverage through BCBS and the network covers 7 million people who work for small businesses.
BCBS isn’t the only game in town. If you’re looking for a company with a giant network and an endless list of providers, the following insurers are also great bets:
- United Healthcare: With 70 million members, United is the largest health insurance company in America — nearly double the size of Anthem No. 2, according to Statista — and it’s also the biggest by revenue. What does this mean to you? With 1.3 million providers and 6,500 hospitals, United gives you access to one of the largest provider networks in the country and in the world.
- Cigna: Cigna has 1.5 million providers in its network, which is approaching BCBS numbers, meaning you’ll have no trouble finding a healthcare professional you like. Its more than 67,000 contracted pharmacies represent 99% of all pharmacies in America.
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Choose Aetna if you are more concerned about customer satisfaction
Healthline currently ranks Aetna as having the highest customer satisfaction ratings in the industry, thanks to features such as convenient walk-in care options, access to telehealth services, free screenings, and MinuteClinic visits at 0 $. Healthline also ranks Aetna’s online customer service platforms as the best in the market.
When Forbes ranked the best insurance companies of 2022, Aetna took center stage. Again, the reasons largely centered on customer satisfaction – things like the company’s extensive network of 1.2 million providers and 5,700 hospitals, and the inclusion of services like holistic treatment and lifestyle services such as smoking cessation, counseling and life coaching.
If you’re looking for a company that satisfies its members, these vendors also trade on their reputation for excellent customer satisfaction:
- Human : Research firm Forrester and analytics firm Verint place Humana in the top three for customer satisfaction in major industry studies – the Forrester study included data from 85,000 customers.
- United Healthcare: United ranked at the very top of the Verint study, which was based on 260 data points for each health insurance provider.
United lead the pack of providers with good mental health coverage
During the pandemic, health insurance companies began to place more emphasis on mental health coverage. VeryWellMind conducted independent research on the best health insurance companies for mental health and asked medical professionals to review the results.
The results revealed that United Healthcare tops the list, thanks to offerings such as a 24/7 emotional support hotline, telehealth, online space therapy discussion and treatment for drug and gambling addiction, including inpatient and outpatient services.
United have been at the top, but not in a class of their own. These vendors scored nearly as high:
- Permanent Kaiser: Kaiser scores high marks for coverage of mental health services without referrals, personalized treatment plans, and for coverage of a range of treatments and care, including therapy, counselling, substance abuse and rehabilitation support. recovery, help with eating disorders, suicide prevention, depression and anxiety.
- Cigna: Cigna ranks first for its 24/7 helpline, 24-hour virtual mental health care, and extensive behavioral health network of licensed mental health providers and hospital and hospital services. ambulatory.
These providers offer the lowest copays
If you’re most concerned about cost — like so many households — you’ll want a plan with a low copayment, though that usually means a higher deductible and the rate you pay varies by state. According to Forbes, the following major health insurance companies, which cover all 50 states, have the lowest available copayments:
- Human : Physician copayments start at $0
- Cigna: Physician copayments start at $0
- Blue Cross Blue Shield: Physician co-payments start at $10
- United Healthcare: Physician co-payments start at $20
- Etna: Physician co-payments start at $20
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