Insurance company

Motorists’ mutual insurance review

Motorists Mutual Insurance Company has a long history in the insurance industry, beginning in 1928 as a provider of automobile insurance. It emerged when the mass adoption of cars was new and the automotive industry was growing at an incredible rate. This environment created the need for affordable and reliable automobile insurance, which motivated the creation of Motorists Mutual.

Over time, the company grew to become the Mutuelle des Automobilistes, reaching a national scale. The carrier has steadily grown and developed over the years. In 2017, it affiliated with BrickStreet Mutual and became Encova Mutual Insurance Group. Combining the specialties of both companies, Encova offers a one-stop-shop for insurance policies of all types. In line with this objective, the company offers a wide range of auto, home and life insurance policies.

  • Established date: 1928
  • Insurance products offered: Auto, life, home.
  • AM Best financial strength rating: A- (Excellent)
  • NAIC Complaint Index:12
  • Availablity: 28 States and Washington, D.C.
Advantages The inconvenients
High ratings from third parties No mobile app
Established history in the insurance industry No web portal for claims reporting
A wide choice of insurance products No online insurance application
24/7 customer service
local officers

Encova car insurance (formerly Motorists Mutual)

Encova offers a full line of auto insurance products, including liability, bodily injury, collision, towing and labor, medical payments, full motorist and uninsured/underinsured. Additionally, Encova’s policies allow for a degree of policy customization. The company also offers several auto insurance discounts to eligible drivers, including unique savings opportunities. Drivers who can take advantage of these discounts and want customization options may find Encova a good choice when comparing quotes from top car insurance companies.

Types of coverage

Minimum coverage for cars generally only includes liability insurance within the minimum limits imposed by the state, although some states require additional types of coverage as well. Encova offers policies with standard options such as comprehensive coverage, collision, and uninsured and underinsured motorist coverage. Below are some additional optional coverage types offered by Encova for even greater financial protection.

  • Towing and labor: Although towing coverage is not an uncommon add-on, the Encova policy includes coverage for the cost of labor to get your vehicle back in working order.
  • Medical payments: With medical payments, medical expenses for you and your passengers can be at least partially covered, regardless of who is at fault in the car accident, up to the limit of your policy.


Car insurance companies also usually offer discounts to help drivers pay premiums. While Encova offers a long list of discounts that include some of the most common savings, a few are more unique. Among its rarest discounts are those for electronic funds transfer (EFT) payments, married professionals and empty parents. Although these discounts are less common, they represent only three of the nine discounts listed by Encova. Rebate eligibility varies by state and driver. To discuss your eligibility, speak to an authorized Encova agent near you.

  • EFT: This reduction is obtained by paying your premiums by electronic funds transfer.
  • Married Professional: Married professionals can benefit from a discount on their premiums.
  • Empty nest: Parents of children who have grown up and moved can benefit from a reduction on their premiums.

Beyond discounts, you might find it worth exploring other ways to save on car insurance.

Encova life insurance

Encova offers personal and business life insurance policies. The personal life insurance policies offered include both term life insurance and permanent life insurance plans. For details on plans available for personal or business life insurance, speak to an official Encova insurance agent in your area, as available plans, coverage limits, and rates may vary between states and people. If you’re researching life insurance and comparing companies, insurance experts recommend reviewing products and quotes from multiple insurers to find the best life insurance company for your needs.

Types of policies offered

  • Term life insurance: Policies only last for a fixed term, such as 10 or 30 years. Typically, term plans have lower rates than permanent life insurance policies, but have fewer components.
  • Permanent life insurance: These policies may include cash value and investment elements. The main distinction of permanent life insurance policies is that they can last for the life of the insured.
  • Professional life insurance: Designed for business owners, these policies are customized based on a company’s financial needs or obligations.

Encova Ratings, Reviews, Customer Satisfaction and Complaints

Encova is a relatively new entity, formed from Motorists Mutual and BrickStreet Mutual. As such, ratings can be a bit confusing. Some third-party rating systems, such as AM Best, list ratings under Motorist Mutual. Others, on the other hand, use the new name, Encova. Beyond this distinction, each scoring system has unique elements.

AM Best is a rating agency that looks at many financial factors to assess a company’s overall financial strength. Part of the assessment focuses on how well the provider has historically been able to pay claims. A higher rating translates to greater historical financial stability and could help you feel more confident in a business.

Standard and Poor’s (S&P) ratings cover several credit variables. One of the strengths of these ratings is that they incorporate estimates of the likelihood that a company will repay the debt it incurs. The higher the score, the more favorably the company’s financial situation is assessed.

JD Power is a data analytics company that provides independent assessments across many industries, using a variety of metrics. For the insurance industry, JD Power collects surveys and analyzes data to gauge consumer satisfaction with their insurance company, claims process, or digital insurance experience .

The National Association of Insurance Commissioners (NAIC) is a regulatory body that oversees the insurance industry. Among other functions, it collects and compiles consumer complaints into a rating system for each insurance company. A rating of 1.0 equates to a medium level of complaints. Going above means that the company has an above average number of complaints. Conversely, a score lower than 1.0 corresponds to the case where a company has fewer complaints than the average.

Ratings for Encova Mutuelle

Reasons why Encova insurance is a good option

Encova’s parent companies have a long history and decades of experience in the insurance industry. Its ratings are in the upper ranges for financial outlook and stability, based on its parent companies. Beyond these measures, Encova offers a wide variety of insurance products in about half of the United States. Encova offers the option of purchasing all of your insurance from one company and the ability to stay with the insurer even if you move to another state.

However, Encova has a few potential downsides to consider. For example, Encova scores above average on the NAIC Complaints Index, and the company currently has no mobile app, online application option, or online complaint filing process. For those who prefer to interact directly with agents, these factors may not be significant. Yet for others who depend on the convenience of modern technology, this can present a barrier.

Additional fonts offered by Encova

  • Identity theft
  • Property
  • Umbrella
  • Recreational vehicles
  • Cyber ​​responsibility
  • Employment practices
  • workers compensation

Frequently Asked Questions

What type of insurance is Encova Insurance?

Encova offers a variety of insurance products, including automobile insurance, life insurance, property insurance and commercial insurance. Product availability may vary by location, however, so speaking with an Encova agent near you is one of the best ways to find out what products are available in your area.

Does Encova insurance have an application?

Encova currently does not have a mobile app available and has removed the Motorists Mutual app from Android and iOS.

How many employees does Encova insurance have?

According to the company, it has over 12,000 associates across the states.