Insurance company

Fortune 500 health insurance company selects bright model

According to the National Library of Medicine, accreditation is a formal process that uses a series of established guidelines to ensure that patients receive the highest level of care from healthcare professionals who have undergone the most scrutiny. stringent regarding their ability to practice medicine. Accreditation also assures the patient that they are being treated by providers whose qualifications, training, licensure and ability to practice medicine are acceptable. Accreditation also ensures that all healthcare workers are held to the same standard

Bright Pattern’s partner, Go2Uno, deployed Bright Pattern with the health insurance company because of the call center software’s reliability, scalability, and outbound dialing capabilities. The deployment was completed in three days, reflecting Bright Pattern’s speed of deployment and ease of use. Customer review sites have also noted Bright Pattern’s fastest deployment time in the industry. Due to the nature of accreditation, the health insurance company needed a solution that could personalize outreach and improve agent efficiency, while providing healthcare providers and healthcare professionals prospects an efficient and transparent way to handle callbacks in case they miss the outbound interaction.

Going forward, the company will add new features to its call center, such as CRM integrations and messaging app support as part of its digital transformation initiatives. Choosing Bright Pattern makes it easier and faster to add new digital channels, improving the ability to connect with customers across digital and mobile channels.

“Our record growth over the past three years has been driven by new enterprise customers as well as mid-sized enterprises. These enterprises have moved away from other cloud and on-premises contact center providers due to our scalability, of our reliability, ease of deployment and ease of use that no other vendor can match,” noted Ted HuntSenior Vice President of Marketing at Bright Pattern.

Businesses of all sizes choose Bright Pattern to support their customer service organizations because of its simplified yet robust omnichannel platform, delivering traditional channels; emerging channels like Facebook Messenger; in-app customer support; enterprise functionality; cloud-centric architecture; and the ability to edit without the time and cost of professional services. Bright Pattern was recently recognized by Ovum as a Market Challengerby Omdia for better platform functionalityby Frost and Sullivan as the most successful vendor, and by Gartner as a leader in the Call Center FrontRunners Quadrant.

Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software for medium and large innovative companies. To make customer service clearer, easier and faster than ever, Bright Pattern offers the only true omnichannel cloud platform with Embedded AI that can be deployed quickly and with agility by business users, without costly professional services. Bright Pattern enables businesses to deliver a simple and personal customer experience across channels such as voice, text, chat, email, video, messengers and bots. Bright Pattern also enables businesses to measure and act on every interaction on every channel with AI Omnichannel Quality Management. The company was founded by a team of industry veterans who pioneered leading contact center solutions and now deliver an architecture for the future with a advanced cloud approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.

SOURCE Light Pattern