Top notch customer service
Esurance received top marks for customer service from JD Power. Just like Allstate, and Esurance is an Allstate company. The company also received 3.2 out of 5 stars in Consumer Affairs, with many five-star reviews pointing to excellent complaints handling.
Simplified online account management
It is possible to get an Esurance quote online in minutes and to take out cover online. Esurance can provide digital proof of cover and account details can be managed online. It is also possible to initiate complaints on the company’s website.
Savings opportunities for good drivers
Esurance is offering a discount for downloading DriveSense, which is a free app that tracks driving habits. Motorists who log at least 50 trips during the term of the policy are eligible for personalized discounts.
What could be improved
More options for bundling coverage
Esurance only provides auto and renters insurance. Those wishing to obtain multiple policies from the same insurer to save money by bundling coverage will have limited opportunities to do so.
Insurance policy premiums tend to be a bit higher than average in most markets in the United States. While there are opportunities for rebates, these are standard across the industry and do not make a noticeable difference in reducing costs to a more competitive level.