Insurance coverage

Consumer Alert: Updated Testing Insurance Coverage

TOPEKA – The Kansas Department of Insurance issued a consumer alert on Wednesday to provide updated information to Kansans regarding insurance coverage for COVID-19 testing.

Over-the-counter COVID-19 tests should be covered by health insurance plans at no direct cost to the consumer.

The process by which an insurer covers the cost of testing will vary. Kansans will receive their tests free of charge at the point of sale or will need to submit an insurance claim for reimbursement. Insured Kansans are encouraged to be on the lookout for advice from their insurer on how to obtain their COVID-19 tests over the counter.

As a reminder, insurers must also cover the cost of other COVID-19 diagnostic tests, with no cost-sharing requirements (i.e. deductibles, copayments, and coinsurance). In most cases, you should not receive any bills, including provider/facility fees.

Kansans are encouraged to contact the Kansas Department of Insurance if they receive a bill for the COVID-19 test and have questions if it was billed correctly.

The Consumer Assistance Division of the Kansas Department of Insurance is ready to help Kansans with their insurance-related questions or concerns and can be reached toll-free at 800-432-2484 or via the web at