AIA Insurance has once again been recognized globally as the best life insurance company, for the 3rd time.
Awarded by the internationally renowned Capital Finance International (2021), this recognition identifies organizations that contribute significantly to the growth of economies and provide real added value to all stakeholders.
This award is a testament to the significant contribution made by AIA to the Sri Lankan life insurance industry in terms of outstanding products and services, improved customer experience and service to local communities.
AIA has many attributes that have contributed to this award, including the highest Capital Adequacy Ratio (CAR) among the top 6 life insurance players in Sri Lanka’s life insurance industry. The company reported a regulatory capital adequacy ratio (CAR) of 547% at the end of 2021, more than four times the required capital adequacy ratio stipulated by the regulator.
This demonstrates AIA’s ability to withstand shocks in the operating environment and deliver on its promise to customers consistently. This is supported by the company’s conservative investment strategy which focuses on high quality investments.
AIA has consistently exceeded customer expectations with a track record of over 30 years of delivering above promised customer dividends.
In 2021, AIA maintained its momentum and paid strong policyholder dividends in a low interest rate environment. The company is constantly evolving to meet customer expectations and is revolutionizing digitization efforts and focusing on the ease of doing business, which has strengthened its ability to be a truly customer-centric insurer.
The health and wellness space is an important area for AIA and the company not only offers insurance products, but rather holistic propositions that help people on their lifelong wellness journeys. Rooted in its brand promise to help people live healthier, longer and better lives, the company’s mission is to proactively enable and support their customers to be not only financially, but also physically and mentally safe.
Having collaborated with some of Sri Lanka’s most reputable wellness partners including oDoc, Fitzky, My Dentist, Teardrop Hotels and Kangaroo Cabs, AIA is able to offer clients an ecosystem of wellness offerings to help them stay active, healthy and happy.